Question 1

Why does the tool scan my connection before I describe the problem?

Accepted Answer

Because description alone is not enough. The tool scans your real IP, DNS-Resolver, WebRTC exposure and timezone first — giving it concrete evidence before you describe your symptom. The diagnosis is a strongest-fit explanation based on measured network signals, live platform data and your symptom, not a symptom checklist.

Question 2

Which streaming platforms are supported?

Accepted Answer

Netflix, Hulu, Disney+, BBC iPlayer, Prime Video, Max, Apple TV+, Peacock, Paramount+, Crunchyroll, DAZN, Channel 4, Fubo TV and ESPN+. Each platform has its own error code database and diagnostic logic — for example, BBC iPlayer requires both IP and DNS to resolve to UK, DAZN and Fubo TV require residential IPs, and ESPN+ shares BAMTech detection infrastructure with Disney+.

Question 3

What devices does the streaming VPN diagnostic cover?

Accepted Answer

Browser, Windows, macOS, iPhone/iPad, Android, Smart TV, Fire TV Stick, Apple TV, Roku, PlayStation, Xbox, Router VPN, and Chromecast/Google TV. Consoles and TV devices receive specific router-level VPN guidance since they have no native VPN app support.

Question 4

Does the tool store my IP-Adresse or DNS data?

Accepted Answer

The diagnostic runs in the browser and contacts the SmartAdvisorOnline diagnostic API to measure IP, DNS, WebRTC and routing signals. It does not ask for account details, VPN credentials or streaming passwords, and scan output is not tied to a user account or used for advertising. Standard server access logs may be retained for security and debugging.

Question 5

What does the error code selector do?

Accepted Answer

The tool has a database of 150+ error codes across 14 Streaming-Plattformen. Selecting your error code identifies the failure category — IP blocked, DRM, region restriction, session issue, ISP throttling, content licensing, residential IP required, or split-tunnel leak — which improves the accuracy of the diagnosis.

Question 6

Why does the tool sometimes say the problem is not my VPN?

Accepted Answer

Some problems cannot be fixed by changing VPN server or provider. Browser DRM failures are caused by Widevine configuration. Content licensing restrictions mean the title is not licensed in the VPN server's country. Account region locks require the VPN to match the account's registration country. Identifying the correct category saves time on the wrong fix.

Question 7

What is ISP VPN throttling and how is it different from a slow VPN server?

Accepted Answer

ISP throttling means the Internet provider is specifically reducing throughput for VPN traffic. The fix is using an obfuscated or stealth protocol that disguises VPN traffic as regular HTTPS — not switching servers, which will not help.

Question 8

What are the 11 diagnostic branches this tool can conclude?

Accepted Answer

Server IP Blocked, DNS/IP Inconsistency, Speed Bottleneck, Tunnel Instability, App/Device Issue, Platform Congestion, Browser DRM Failure, ISP Throttling, Content Licensing Restriction, Account Region Lock, and Session Stuck. Each has specific fix steps.

Question 9

What is a WebRTC leak and is it serious for VPN users?

Accepted Answer

WebRTC is a browser API that can expose your IP directly to websites, bypassing your VPN. A real WebRTC leak exposes a non-VPN IP. If WebRTC shows your VPN exit IP, that is normal and expected — not a leak.

Question 10

Why should I click Erneut scannen when I switch VPN server?

Accepted Answer

Every scan reads your current connection in real time. When you switch VPN server, your IP and DNS change — but the tool still shows old results. Click Erneut scannen to get fresh data that reflects your new server.

Question 11

Why do provider recommendations only appear sometimes?

Accepted Answer

Provider recommendations only appear when the diagnosis is one where a different provider would genuinely help — such as Server IP Blocked, ISP Throttling or Tunnel Instability. For Platform Congestion, Browser DRM, Content Licensing, Account Region Lock and Session Stuck, switching provider will not fix the underlying problem.

Streaming-VPN-Diagnose

Phase 1 — Verbindung scannen

Phase 2 — Problem beschreiben

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SmartAdvisor Streaming VPN Diagnostic